AGENTIC AI WORKFLOWS
Digital Transformation and Staff Augmentation
We build Agentic AI Workflows and Automations for Enterprises by unifying data models on HaloITSM, HaloPSA, FreshService and ServiceNow.
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Plan your project with us and get heavily discounted licenses for HaloITSM, HaloPSA, Freshworks and ServiceNow.
200k
Certified & Experienced Resource Database
100%
Clients based in the GCC and Europe
We specialize and partner with leading technologies
// 01 - ABOUT US
We're DataLunix - Resellers and Partners of HaloITSM, HaloPSA, FreshService, ManageEngine and ServiceNow
Get to know About Us
Based in Dubai, UAE with Delivery Centers in India, we are supported by a brilliant and dedicated team of skilled professionals with the goal to bring cost-effective solutions to businesses globally.
Get guaranteed heavy discounts on licenses of HaloITSM, HaloPSA, FreshService, ManageEngine and ServiceNow with us.
Our Services
ITSM
IT Service Management (ITSM) refers to the design, delivery, management, and improvement of IT services that support business goals. It focuses on aligning IT services with the needs of the business, ensuring efficient and reliable support for users, infrastructure, and digital operations.
ITOM
IT Operations Management (ITOM) focuses on managing the core operational functions of IT infrastructure—ensuring systems, networks, & services are reliable, available, & optimized. While ITSM handles service delivery & end-user interaction, ITOM governs the behind-the-scenes activities that keep IT environments stable & efficient.
CSM
Customer Service Management (CSM) is the structured management of customer service workflows & interactions across multiple touchpoints—such as email, chat, portal, & social media—to ensure timely, efficient, & personalized customer support. It brings together automation, ticketing, knowledge, & analytics to enhance the customer experience & drive service excellence
HRSD
HR Service Delivery (HRSD) refers to the digital enablement of HR services and operations, allowing organizations to provide consistent, scalable, and efficient HR support to employees. It integrates case management, self-service portals, workflows, and knowledge management to streamline HR interactions and improve the employee experience.
ITAM
Hardware Asset Management (HAM): Involves managing the acquisition, deployment, maintenance, movement, and disposal of physical IT assets such as laptops, servers, and peripherals.
Software Asset Management (SAM): Focuses on monitoring software usage, license compliance, renewals, and optimization of software investments.
SPM
Strategic Portfolio Management (SPM), often referred as Project Portfolio Management (PPM), enables organizations to prioritize, plan, manage, & track a portfolio of strategic initiatives, programs, and projects in alignment with business goals. SPM helps business & IT leaders make informed decisions by aligning work, resources, budgets, & technology investments with enterprise strategy.
FSM
Field Service Management (FSM) refers to the coordination, scheduling, and execution of service tasks performed at customer locations or across dispersed operational sites. FSM integrates work order management, dispatching, mobile access, asset tracking, and real-time communication to ensure efficient and timely service delivery in the field.
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ESM
Enterprise Service Management (ESM) is the extension of ITSM principles, workflows, & technologies to non-IT functions such as HR, Finance, Legal, Facilities, Procurement, & more. ESM brings a standardized, service-oriented approach across departments to manage internal requests, streamline operations, & enhance employee experience.
Download our whitepaper to plan your journey of transformation.
This whitepaper contains a blueprint on how to gauge indicative signs from within the organization that a transformation is necessary, all the way to planning the whole digital transformation roadmap.
Tailored Expertise, Real Results: See How We Deliver Value.
01
Staff Augmentation
Extend your team with qualified offshore resources to achieve cost efficiency and ensure timely project deliverables.
02
Consulting
Identify optimization opportunities and build a clear business case and roadmap for technology transformation.
03
Implementation
Execute technology rollouts with precision through a structured, priority-driven approach using onshore, offshore, or hybrid teams.
04
Managed Services (Support)
Ensure continuous optimisation & performance with post-implementation maintenance, upgrades, & complete operations outsourcing.
Frequently asked questions
We are resellers and partners with HaloITSM, HaloPSA, FreshService, ManageEngine and ServiceNow in UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait
Count on us to get the best license prices for HaloITSM, HaloPSA, Freshworks, ManageEngine and ServiceNow. Our fire in the belly attitude and being able to achieve the golden balance between time and quality while keeping costs low is a boon we would like to bring to the global market.